Identity verification fails using Iphone

Wallets
1

The Notabene verification fails several times using Iphone SE, IOS 15.1. Maybe due to lack of proper identity documentation. Is the documents the reason, and what is the work around?

Available documents are:

  • Passport with photo ID however expired.
  • Social security card without photo ID - however notabene does not support identity card for denmark according to the drop down country menu.
  • Birth certificate without Photo ID.
3

You are probably right, will get a passport renewal.

Probably a barrier to mass adoption though, since many passports could be expired during covid, and/or due to climate change related choice not to fly. Think you should consider using a broader selection of common ID.